Privacy Policy

LumisCloud LLC
Effective Date: October 9, 2025

Last Updated: October 9, 2025

1. What This Covers

This privacy policy applies ONLY to:

  • Our company website (lumiscloud.com)
  • Our customer billing and account management systems
  • Communications with our support team
  • Information we collect as a business

This policy does NOT cover:

  • Websites we host for customers
  • Customer website content or data
  • Customer website visitors' information
  • Third-party services customers use

Each customer is responsible for their own website's privacy practices and policies.

2. Information We Collect

We collect information when you:

  • Sign up for hosting services
  • Contact our support team
  • Visit our website
  • Make payments

This includes your name, email, billing information, and basic website usage data like your IP address and browser type.

3. How We Use Your Information

We use your information to:

  • Provide hosting services and technical support
  • Process billing and payments
  • Respond to support tickets
  • Send important service updates
  • Meet legal requirements

We don't use your data for advertising or sell it to anyone.

4. Cookies

We only use essential cookies needed for our website to work properly. We don't track you for advertising purposes.

5. Sharing Your Information

We don't sell or share your information except:

  • With payment processors to handle billing
  • When required by law or court order
  • With service providers who help us operate (they can't use your data for other purposes)

6. Data Security

We use standard security practices to protect information in our billing systems and corporate operations, including encryption and access controls. However, no internet transmission is completely secure.

Important: This security commitment applies only to our business systems. We are not responsible for the security of customer websites, customer data, or information collected by websites we host.

If we experience a security breach that affects your account or billing information with us, we will notify you as quickly as possible consistent with Wyoming law and any law enforcement investigation needs.

7. How Long We Keep Data

We keep your information as long as you're a customer. After account termination, we delete most data but may keep billing records for legal and tax purposes.

8. Your Rights

You can request to see or correct your personal information by contacting us through our ticketing system.

9. Children

You must be at least 13 years old to use our services. We don't knowingly collect information from children under 13.

10. Changes

We may update this policy occasionally. Continued use of our services means you accept any changes.

11. Contact

Questions about privacy? Contact us:

LumisCloud LLC
30 N. Gould St., Ste. 4000
Sheridan, WY 82801
Privacy Questions: Submit a Support Ticket